Here to help
Faulty item? We'll make it right
Every piece is checked with care before it's sent, but if something arrives faulty or damaged, we'll happily put it right. Returns are accepted for faulty items only — we don't offer returns or exchanges for change of mind.
How to report a faulty item
1
Get in touch
Head to our Contact us page within 7 days of delivery with your order number, a description of the fault, and a photo if you can — it helps us sort it quickly.
2
We'll take a look
We'll review the fault and, if a return is needed, email you a prepaid return address so it costs you nothing to send back.
3
Refund or replacement
Once we receive it, choose a full refund to your original payment method or a replacement of the same piece — whichever you prefer.
Good to know
What counts as a faulty item? +
A manufacturing fault or damage that was present on arrival — for example a broken clasp, a missing stone, or a flaw in the finish. Normal wear and tear over time isn't covered.
Can I return something if I just change my mind? +
Not at this time — we only accept returns for faulty or damaged items. We'd always encourage you to check sizing and product details before ordering, and we're happy to help if you're unsure.
How long do I have to report a fault? +
Please contact us within 7 days of your order arriving so we can put it right as quickly as possible.
Who pays for return shipping on a faulty item? +
We do. If a return is needed for a faulty piece, we'll cover the return postage — you won't be out of pocket.
When will I get my refund or replacement? +
Once your faulty item reaches us and is confirmed, refunds are processed to your original payment method (usually within 5–7 business days) or a replacement is sent straight out.
Still have a question?
We're a small team and we read every message. Tell us your order number and what you'd like to do — we'll make it right.
Contact us